PRIVACY POLICY

 

Aura & Essence Store
Last Updated: 17 February 2025

 

Aura & Essence Store, operated by Stuart Okoma Ltd (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.

By using our store, website, or services, you agree to the terms outlined in this policy.

 

1. Contact Information

• Company Name: Aura & Essence Limited
• Trading Name: Aura & Essence Store
• Physical Address: Unit 3/ 75 Victoria Street, Cambridge 3434, New Zealand
• Phone: 07 823 0457
• Email: contact@auraandessence.co.nz

 

2. Information We Collect

We may collect the following types of personal information from you:

2.1 Personal Information You Provide

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (processed securely through third-party providers)
• Purchase history
• Any other information you provide when contacting us

2.2 Automatically Collected Information

When you visit our store or website, we may collect:

• IP address
• Device and browser type
• Pages visited and interactions with our website
• Cookies and tracking data (see Section 7: Cookies & Tracking Technologies)

2.3 Third-Party Data

We may receive personal information from third-party service providers, such as payment processors, shipping companies, or marketing platforms, where applicable.

 

3. How We Use Your Information

We collect personal information for the following purposes:

• To process transactions: Including payments, orders, and returns
• To provide customer support: Responding to inquiries and complaints
• To improve our products and services: Enhancing our store experience
• To send marketing communications: Providing updates, promotions, or newsletters (you may opt-out at any time)
• To comply with legal obligations: Such as tax reporting and fraud prevention

We will not use your personal information for any other purposes without your consent.

 

4. Disclosure of Your Information

We may share your personal information in the following cases:

• With service providers: Such as payment processors, delivery companies, and IT service providers
• For legal reasons: If required by law, court order, or government request
• In case of business transfers: If we sell, merge, or restructure our business, customer information may be transferred

We do not sell or rent personal information to third parties.

 

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. Security measures include:

• Secure payment processing through trusted third-party providers
• Restricted access to customer data within our organization
• Regular security updates to our website and internal systems

However, no method of transmission or storage is 100% secure. If you suspect a data breach, please contact us immediately.

 

6. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

• Access your information – Request a copy of the personal data we hold about you
• Request corrections – Ask us to update or correct inaccuracies in your data
• Withdraw consent – Opt out of marketing communications or request deletion of your information where legally permissible

To exercise any of these rights, please contact us at contact@auraandessence.co.nz or call 07 823 0457.

 

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Recognize returning customers
• Analyze website traffic
• Personalize your experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features on our website.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. We encourage you to review their policies before sharing personal information.

 

9. Retention of Personal Information

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize your data.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the updated date will be reflected at the top. Your continued use of our services after any changes constitutes acceptance of the revised policy.

 

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Email: contact@auraandessence.co.nz
• Phone: 07 823 0457
• Address: Unit 3/ 75 Victoria Street, Cambridge 3434, New Zealand

By shopping at Aura & Essence Store or using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.