FREQUENTLY ASKED QUESTIONS
Wellbeing Essentials
Can I layer the perfumes?
Yes you can layer different perfumes together as they have been designed in a similar way in terms of architecture of the fragrance so they can marry well together.
There is no other recommendations than trying what makes you feel best and mix the ones that correspond to your mood.
You can also layer our dry oil and the corresponding perfume for a more intense trail.
Why are there stones inside?
In our quest to develop a perfume that would enhance mood and shift energy positively, we have looked at ancestral feel-good knowledges. One of them is Lithotherapy or how to use semi-precious stones and their vibration to bring more harmony in the body. We have worked with a specialist who has recommended the semi-precious stone that would best enhance the corresponding emotion for each of our perfumes.
We also know that women love jewels and beautiful stones so we felt that on top of their energetic property, the semi-precious stones would add a gorgeous and unique touch and would perfectly illustrate our philosophy that the best is always inside.
Why this price point?
Our perfumes are made of the most precious and expensive ingredients: essential oils, minerals, semi-precious stones.
They are also developed by the best perfumers in the world and are hand-made in France.
This was key for us to only put the best inside the bottle and work with the best talents to deliver a very unique and innovative range of products.
Where is it produced?
Our perfumes are hand-made in Grasse, France, the epicenter of Fine Perfumery.
Are the products tested on animals?
No our products are not tested on animals. We have a very strict policy on this.
Are the perfumes Vegan?
Yes, our perfumes are vegan.
What is CMR?
CMR is the acronym for Cancerigen Mutogenic Reprotoxic. This is a list of substances that potentially provoke cancer, mutation and have an impact on fertility.
Valeur Absolue products DO NOT contain any of these substances even if some are authorized in low concentration and can be found in perfumes.
Bathrobes
What is velour?
Velour is a term for a knit or woven fabric that has a soft, dense pile and a decorative sheen. Knit velour is a terry construction that has been sheared and brushed, and has the natural stretch known to most knit constructions. Woven velour is a soft but rigid fabric with a cut pile. Either type of velour is usually made of 100% cotton.
Woven velour and velvet are often mistaken for each other or thought to be the same fabric, but they are two distinct fabrics. They are woven in very different manners, and velvet tends to have a longer pile and more decorative applications. Velour gained popularity as a fabric made for clothing in the 1970s. Prior to that, velour was usually used for upholstery.
When should I wear velour?
Both knit and woven velour is used for varied applications such as sportswear, evening wear and loungewear. A velour tracksuit would be made from a knit velour, while a fashion-forward suit may be made of a woven velour. Velour is used for a wide range of clothing and home decor, such as tracksuits, sweatsuits, jumpsuits, dresses, pants, hoodies, pillows, and blankets.
Does velour wrinkle?
Velour, knit or woven, does not have a tendency to wrinkle.
Is velour easy to clean?
Knit velour is easy to clean in a home laundry, with minimal attention to care. Woven velour may need special cleaning or dry cleaning, depending on the garment construction. Check your item’s care label for specific instructions.
What materials are used SO bathrobes?
Our bathrobes are crafted from 100% cotton velour, tight-woven in a plush 385-gsm quality, ensuring both absorbency and a soft touch.
Do SO’s bathrobes come in different sizes and designs?
Yes, our bathrobes are thoughtfully designed and gender-neutral to cater to all. They come in two standard sizes, short 120*130*55(cm) and weight is 1200g, long is 130*140*58.
Is velour easy to clean?
Knit velour is easy to clean in a home laundry, with minimal attention to care. Woven velour may need special cleaning or dry cleaning, depending on the garment construction. Check your item’s care label for specific instructions.
Returns and Exchanges
What is your return policy?
We accept returns for defective or damaged products within 30 days of delivery. Please contact our customer service team to initiate a return. Refer to our Refund Policy and Terms of service on our website for more information.
Can I exchange products?
Yes, exchanges are possible for products of equal or greater value, subject to availability. Please contact our customer service team for assistance.
Support and Contact
How can I contact customer service?
You can reach our customer service team via phone, email, or our website’s contact form. Our business hours are (Monday to Fridays 9am to 5PM except on Public holidays).
Do you provide support for product-related questions?
Yes, our knowledgeable staff is available to assist with any product-related questions or concerns. Feel free to reach out to us for support.
Email: contact@auraandessence.co.nz
Phone: 07 823 0457, +64 27 451 1102